FAQ's

What is your website about?

dedicated to innovative products for Beauty & Personal Care having offers wide range of and high-quality products with commitment to excellent customer service.

Do you offer international shipping?

Yes, we offer international shipping to various countries. During the checkout process, you will be able to select your country, and the available shipping options and costs will be displayed.

What payment methods do you accept?

We accept a range of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on delivery with UAE orders. The available payment methods will be shown during the checkout process.

How can I track my order?

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the courier's website or by contacting their customer service directly.

What is your return/exchange policy?

We want you to be satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving your order, and we will assist you in arranging a return or exchange. For detailed information, please refer to our "Returns and Exchanges" policy page on our website.

How can I contact your customer support?

You can reach our customer support team by email address: info@kenaan-intl.com, whatsapp no. +971 52 142 2141. Our support representatives will be available to assist you with any inquiries, concerns, or issues you may have.

Do you have a loyalty program?

Yes, we have a loyalty program for our valued customers. By creating an account on our website and making purchases, you can earn points that can be redeemed for discounts or exclusive rewards. Check our website for more information on our loyalty program.