Terms & Conditions

Introduction

By placing an order with Kenaan International, you agree to the following terms and conditions. These terms govern the use of our website and the purchase, shipping, return, and refund of products.

Shipping Policy

• Order Processing: We strive to process and ship your order within 1 business day upon receiving your order and payment.
• Shipping Method: All shipments are handled by a third-party shipping provider. We will provide you with a tracking number to facilitate easy tracking of your shipment.
• Shipping Cost: The shipping cost is non-refundable. In the event of a refund request, the shipping cost will be deducted from the refund amount.

Return and Exchange

• Return Period: You have 7 days from the date of receiving the item to request a return or exchange.
• Eligibility: Returned or exchanged items must be unused and in their original packaging.
• Return Process: To initiate a return or exchange, please contact our customer support team for further instructions.
• Return Shipping: The customer is responsible for the shipping costs associated with returning the item, unless the return is due to a faulty or damaged product.

Refund

• Refund Eligibility: Once we receive the returned item, we will inspect it to ensure it is unused and in its original packaging. If the returned item meets these criteria, we will proceed with the refund.
• Refund Method: For credit/debit card and bank transfer payments, the refund amount will be credited to your account within the timeline specified by the issuing bank.